ComplianceTrackr is only available for use within Australia.

Why am I being blocked from logging in or using ComplianceTrackr?

If you are seeing an error message or being blocked from logging in or using the app, it is most likely because our system has detected that your internet connection is not coming from within Australia.

Why does this happen?

ComplianceTrackr is only available for use within Australia. To enforce this restriction, the app automatically checks your IP address on every login and during use.

If your IP address appears to be:

• Located in another country, or
• Routed through another country,

…the app will block access for compliance and security reasons.

The most common cause of this issue is having a VPN, proxy, Smart DNS, or any location-hiding / anonymity service running on your phone.

What you should do

1. Turn off any VPN or proxy service before opening ComplianceTrackr.
2. Make sure the VPN/proxy is completely disabled (not just “paused”).
3. Open the ComplianceTrackr app again and try logging in.

Common apps/services that can cause this:

• NordVPN, ExpressVPN, Surfshark, ProtonVPN, etc.
• Any “Hide My IP”, “Location Changer”, or privacy apps
• Some mobile carrier “private browsing” or security features
• Android Private DNS settings that route through other countries

Note on iCloud Private Relay (iOS): iCloud Private Relay is generally fine to leave enabled. Apple routes traffic in a way that preserves your country of origin, so it does not usually trigger our location check. Learn more about iCloud Private Relay

Tip: Even if you normally use a VPN for privacy or work, you must disable it while using ComplianceTrackr.

Still having issues after turning off your VPN?

Try these extra steps:

1. Restart your phone after disabling the VPN.
2. Switch to mobile data instead of Wi-Fi (or vice versa) and test again.
3. Forget the Wi-Fi network and reconnect.
4. Check for any other privacy or “anti-tracking” apps that might be active.

We have also noticed a significant increase in these blocks recently across Australia, as many other apps have started enforcing stricter VPN/proxy restrictions.

Need further help?

If you’ve turned off all VPNs, proxies, and location-hiding services (except iCloud Private Relay) and are still unable to access the app, please contact our support team.

Email: support@sm8a.com.au

When contacting support, please include:

• The exact error message you see
• Whether you’re on Wi-Fi or mobile data
• The make and model of your phone (iPhone or Android)

We’ll help you get back up and running quickly.