🪪 Online Identity Verification (ID Checks)
ComplianceTrackr now supports online identity verification (subscription required).
This feature allows users to securely submit identity documents—such as an Australian Driver Licence or Australian Passport—directly within a form.
✅ When is this used?
This feature is used specifically for:
- AML/CTF (Anti-Money Laundering & Counter-Terrorism Financing) requirements
- Payout forms, particularly where identity verification is required before releasing funds
👁️ Viewing ID Check Results
- The individual the ID check relates to cannot view their own identity check results
- The user submitting the ID details via the form cannot view the results
- Identity check results are available to managers and authorised users only
- Access to the Identity Verification page is restricted based on your site’s policy settings (in line with government requirements)
Once submitted:
- The ID check is processed in the background
- Results become available to authorised users once the check is complete
📦 Availability
Access to this feature depends on your:
- ComplianceTrackr subscription, or
- Safety Mates Australia retainer agreement
If you're unsure whether this is enabled for your account, please contact support.
💳 Billing & Charges
- Identity checks (ID / PEP checks) are charged separately from your subscription or retainer
- Usage is billed monthly
- Invoices are issued on the 1st of each month for all checks performed in the previous period
ℹ️ Notes
- All identity data is handled securely in accordance with relevant Australian compliance requirements
- Ensure only authorised personnel are granted access to identity verification results
🤝 Need Help?
If you have any questions or need help enabling this feature, please contact the Safety Mates Australia support team at support@safetymatesaustralia.com.au or reach out via the in-app chat.