🪪 Online Identity Verification (ID Checks)

ComplianceTrackr supports online identity verification (subscription required).

Forms can include one or both of the following checks:

A DVS check — confirms that details on an Australian-issued identity document match the issuing agency’s record
A PEP / sanctions check — screens the person against politically exposed person and sanctions watchlists

Clients can run a DVS check only, a PEP / sanctions check only, or both on the same form, depending on how the form is set up and your AML/CTF process.

These are separate searches. PEP / sanctions checks do not use the Document Verification Service (DVS).

DVS checks

Identity document checks are performed against the Australian Government Document Verification Service (DVS). ComplianceTrackr connects to the DVS through an approved Gateway Service Provider (GSP).

This allows users to securely submit identity details from Australian-issued documents—such as an Australian Driver Licence or Australian Passport—directly within a form.

The DVS is the Australian Government’s national system for checking whether the details on an identity document match the record held by the agency that issued it.

The check is submitted to the DVS through an approved Gateway Service Provider. A GSP is a private organisation authorised to connect business users to the DVS.
The DVS compares the details entered in the form with the issuing agency’s record.
The result is a match or no-match response. The DVS does not return a copy of the identity document, and government source records are not released as personally identifiable information.
DVS use requires the individual’s consent (or other lawful authority) before the check is run.
Checks run in the background after the form is submitted. Results become available to authorised users once the check is complete.

PEP / sanctions checks

A Politically Exposed Person (PEP) / sanctions check is a separate screening search. It screens the name and details entered on the form against PEP and sanctions watchlists. This supports AML/CTF customer due diligence where you need to know whether a person may be a PEP or appear on a sanctions list.

PEP / sanctions checks can be used instead of a DVS check, or in addition to a DVS check.
These checks do not use the DVS and are not sent through the DVS gateway connection.
A PEP / sanctions check does not confirm that an identity document is genuine. Use a DVS check if you need the document details verified against government records.
A match is a screening result for your team to review. It does not, by itself, decide whether you can deal with that person.
Checks run in the background after the form is submitted. Results become available to authorised users once the check is complete.

When is this used?

These checks are used specifically for:

AML/CTF (Anti-Money Laundering & Counter-Terrorism Financing) requirements
Payout forms, particularly where identity verification or PEP / sanctions screening is required before releasing funds

Viewing check results

The individual the check relates to cannot view their own identity or PEP / sanctions check results
The user submitting the details via the form cannot view the results
Results are available to managers and authorised users only
Access to the Identity Verification page is restricted based on your site’s policy settings (in line with government requirements)

Once submitted:

DVS checks are processed in the background via the Gateway Service Provider
PEP / sanctions checks are processed separately and do not go through DVS
Results become available to authorised users once each check is complete

Availability

Access to this feature depends on your:

ComplianceTrackr subscription, or
Safety Mates Australia retainer agreement

If you're unsure whether DVS checks, PEP / sanctions checks, or both are enabled for your account, please contact support.

Billing & charges

DVS checks and PEP / sanctions checks are charged separately from your subscription or retainer
Each check type is billed when it is run. Running both on one form counts as two checks
Usage is billed monthly
Invoices are issued on the 1st of each month for all checks performed in the previous period

Notes

All identity and screening data is handled securely in accordance with relevant Australian compliance requirements
DVS checks are only used for authorised identity verification purposes and require the individual’s consent (or other lawful authority)
PEP / sanctions checks are a screening control. They do not replace a DVS document match unless your process only requires PEP / sanctions screening
Ensure only authorised personnel are granted access to identity verification and PEP / sanctions results

Need help?

If you have any questions or need help enabling DVS or PEP / sanctions checks, please contact the Safety Mates Australia support team at support@sm8a.com.au or reach out via the in-app chat.