Multi-Site Group Support for Training Course Results & Reminders

We’ve updated in ComplianceTrackr v5.2.7, the Training Course Results, Outstanding Courses, and Course Reminder Emails to fully support multi-site organisations within a group. These changes ensure users keep their correct training status — and only receive relevant reminders — even when moving between sites.

🔄 What Changed?

Previously, if a user completed a course at one site and was later moved to another site within the same group, the system would:

Show the user as not completed at their new site
Continue sending completion reminder emails, even though the user had already completed the course elsewhere

This caused significant frustration for users and extra admin follow-up.

✅ How It Works Now

With the new update:

If a user is assigned to a site within a group
AND they completed a course at any other site within that group
AND the course has the same Course ID at the new site

➡️ The system will now recognise their previous completion and correctly show the course as completed at the new site.

📧 Improved Course Reminder Emails

Users will now only receive reminders for genuinely outstanding courses.

If the system detects:

A previous completion at another site within the group
For a course with the same Course ID
And the user has moved to a new site

➡️ No reminder emails will be sent for that course.

This means:

No more unnecessary or repetitive reminders
Less confusion for users
Fewer support requests for admins
A smoother experience across multi-site organisations

🎉 Benefits

✔ Accurate reporting across multi-site groups
✔ Consistent training status, no matter the site
✔ Smarter, more relevant email reminders
✔ Reduced admin follow-up
✔ Better experience for users and managers

💬 Need Help?

If you have any questions or need assistance, please contact our support team at support@sm8a.com.au — we're here to help!